Frequently Asked Questions

ACOYA Curaçao is a full-service resort in Willemstad that offers hotel rooms, villas, and apartments together with on-site dining, spa services, activities, and event facilities.

The resort is on Dr. Hugenholtzweg in Willemstad, Curaçao, close to Mambo Beach and other major tourist attractions.

You can choose from Standard or Deluxe Rooms, 1- to 3-bedroom Villas (with or without private plunge pool), 1- to 3-bedroom Apartments, and dedicated Accessible Stays.

Yes. One-, two-, and three-bedroom villas are available with a private plunge pool for exclusive use.

Yes. The resort lists Accessible Stays among its accommodation options.

Guests receive free beach chairs, access to the pool and relax area, a free breakfast voucher, complimentary shuttle service, and daily entertainment.

A free breakfast voucher is included, and breakfast is served at The Kitchen Buffet Restaurant.

Yes. A complimentary shuttle service is provided for guests.

Dining choices include La Lagoon Pool Bar and Restaurant, The Kitchen Buffet Restaurant for breakfast and dinner theme nights, and a sushi menu that features fresh, flavor-packed options.

Happy Hour takes place every Friday at La Lagoon Pool Bar and Restaurant.

The resort organizes diving, island tours, and padel sessions, plus other daily entertainment.

Yes. ACOYA Spa & Wellness is the island’s first eco-friendly and organic spa.

It positions itself as Curaçao’s first ECO-friendly and organic spa, focusing on sustainable treatments designed to make guests feel beautiful.

Yes. The resort provides services for weddings, other celebrations, and corporate events.

Yes. Facilities and services are offered for MICE, business conferences, and corporate events.

Promotions include Direct Booking Benefits, Celebrate Easter, Stay, Eat & Drive Package, Flash Sale 10 %, Local Special: Day Pass, and Paradise Escape.

You can book directly through the resort’s website or by contacting the reservations team to access the Direct Booking Benefits program.

The Stay, Eat & Drive Package is a bundled special that combines accommodation, dining, and a driving component in one offer.

Yes. The Local Special: Day Pass provides access for local residents.

Yes. The resort lists car rental among its amenities.

Yes. Daily entertainment is part of the guest experience.

Guest feedback notes that the property is about a 30-minute ride from the airport.

The resort emphasizes its proximity to Mambo Beach, the Historic Area of Willemstad, Curaçao Maritime Museum, and Postal Museum.

Yes. Diving is one of the organized activities available to guests.

The culinary team presents fusion cuisine that blends international flavors, along with fresh sushi and themed dinners.

Yes. Dinner theme nights are hosted at The Kitchen Buffet Restaurant.

Yes. The Spa & Wellness center is promoted as eco-friendly and organic, reflecting the resort’s sustainability focus.

You can call (+599) 9 788 2800 for local inquiries and reservations.

Yes. ACOYA provides a toll-free line at 001-866-655-8800.

Email reservations@acoyacuracao.com for bookings or information.

The site is available in English, Portuguese, Spanish, German, and Dutch.

Three-bedroom villas are the largest option, and they can be booked with or without a private plunge pool.

Apartment choices include 1 bed/1 bath, 2 bed/1 bath, 2 bed/2 bath, and 3 bed/2 bath configurations.

Yes. All guests have access to the resort’s main pool and relax area as part of the standard amenities.

Yes. The resort specifies that all 1- to 3-bedroom villas are fully equipped, giving guests everything they need for an independent, home-style experience.

Yes. You can join the mailing list by using the “Subscribe for Newsletter” sign-up form available on the resort’s website.

The resort specifies that it has 38 one- to three-bedroom villas, each equipped with its own private plunge pool.

Yes. Guest feedback highlights an on-site tour desk that assists guests with booking island tours, diving trips, and other activities.

ACOYA Curaçao Resort, Villas & Spa is situated on Dr. Hugenholtzweg in Willemstad, Curaçao.

Yes. The resort has an on-site lake, and guest feedback notes that breakfast can be enjoyed around this peaceful waterfront setting.

You can browse the Gallery section on ACOYA Curaçao’s official website to see images of the rooms, villas, amenities, and surrounding grounds.

The resort’s Instagram handle is @acoyacuracao.

Click the “BOOK NOW” button on the ACOYA Curaçao website and follow the on-screen steps to choose dates, select your accommodation type, and complete the reservation.

Guests can find full details and book directly through the official website at https://www.acoyacuracao.com.

Yes. The resort lists a “Mother’s Day Celebration” among its current Specials, which you can view and book through the website or by contacting the reservations team.

Yes. The website features an “Upcoming Events” section where guests can review scheduled activities and celebrations taking place at the resort.

The resort’s website includes a direct TripAdvisor link, allowing you to browse independent guest reviews for ACOYA Curaçao.

You can use the Contact Us form on the ACOYA Curaçao website by entering your name, email, phone number, and message; the team will reply as soon as possible.

You can explore the Blogs section on ACOYA Curaçao’s official website to read resort updates, destination insights, and travel tips.

Guest testimonials highlight an “AMAZING” water show experienced at ACOYA Curaçao, indicating that this live spectacle is included among the resort’s entertainment offerings.

Breakfast is offered at The Kitchen Buffet Restaurant, and many guests enjoy their morning meal beside the resort’s scenic lake.

Yes. ACOYA Curaçao’s reception team is available 24 hours a day, Monday through Sunday, to assist guests at any time.

Reception staff speak English, Dutch, Spanish, and Papiamento, ensuring smooth communication with most international guests.

Yes. The resort has established Health, Hygiene, and Safety measures for guests, and the front desk can provide information on local RT-PCR and rapid antigen testing.

The free shuttle to the beach leaves the resort at 9:00 AM and returns for pick-up at 2:00 PM.

Renters must be at least 21 years old, present a valid driver’s license, and provide a major credit card or cash deposit. Vehicles are subject to availability, fuel must be refilled to the original level, smoking and pets are prohibited, and any damage during the rental is the renter’s responsibility.

Freshly crafted sushi is served Tuesday to Sunday from 5:00 PM to 10:00 PM at La Lagoon Pool Bar & Restaurant.

Yes. A 1-hour indoor Pilates class followed by a sauna ritual is held every Saturday from 8:00 AM to 9:00 AM, priced at USD 75 per class or USD 280 for a 4-class package; reservations can be made via WhatsApp at +5999 661 2715.

Yes. La Lagoon Pool Bar & Restaurant—and its full sushi menu—welcomes both resort guests and island visitors for dine-in or take-out.

Yes. While the spa primarily serves in-house guests, visitors who are not staying at the resort may book treatments subject to availability. Advance arrangements are recommended via (+599) 9 788 2800 or reservations@acoyacuracao.com.

ACOYA Spa & Wellness uses organic, natural, and sustainably sourced products in all treatments, avoids harsh chemicals, and follows green practices that minimize environmental impact while promoting guest wellbeing.

The Day Pass is valid from 10 AM to 6 PM and includes pool access, beach beds, one main-dish lunch, and infused water at the bar. Pricing is ANG 69 / US $39 for adults, ANG 49 / US $28 for children 5–12, and free for children under 4; advance, non-refundable payment and a Curaçao ID (Sedula) are required.

Yes. Just.Padel & Pelota at the resort offers two padel courts and one football court, bookable for as little as one hour. Courts operate daily from 7 AM to 12 PM, rackets can be rented or purchased, and bookings are made online or through the dedicated app.

Yes. Guests can pre-purchase Full Board Plus (US $75 per person per day) or Full Board Deluxe (US $95 per person per day) plans that bundle daily buffet breakfast, two-course lunch, two-course dinner or theme night, and selected beverages.

Yes. A free Aquarobic class takes place every Thursday from 17:30 to 18:15 with instructor Ms. Olya van Kempen. Spaces are limited, so guests should sign up in advance at the lobby.

Yes. ACOYA has one villa that is fully wheelchair-friendly and it is assigned only on request to guests who need accessible accommodation. Contact the Reservations team as early as possible to secure this unit.

All accommodations use 220 volts throughout the property. Guests from regions that use 110–120 V should bring suitable converters or adapters.

Yes. Rollaway beds are available on request for USD 35 per night, including tax, and are subject to availability.

Yes. ACOYA Curaçao operates as a cashless property and accepts major credit cards (Visa, MasterCard, American Express, Discover) as well as Maestro/Cirrus debit cards.

Yes. The resort provides easily accessible on-site parking at no additional cost to guests.

Yes. The resort runs a Kids Club where children can enjoy supervised games and activities, allowing parents to relax knowing their kids are entertained in a safe setting.

Beach chairs are included at Madero Ocean Club, so guests have a comfortable place to relax without needing to rent loungers separately.

Yes. Aquarobic sessions are offered at the resort pool; in-house guests sign up at the Front Desk, while non-guests reserve directly with the instructor via WhatsApp at +599 9 672 1005.

Yes. The 4-night / 5-day “Rest-Restore-Renew” retreat combines detox programs, daily yoga, emotional coaching, and self-love workshops to help participants redesign their well-being.

Yes. The resort organizes alternative indoor activities and keeps guests updated on weather forecasts to ensure a seamless vacation experience even when it rains.

ACOYA Economic Car Rental maintains a fleet of 22 well-kept vehicles ranging from small and medium cars to large SUVs, giving guests multiple size options for exploring Curaçao.

Yes. The resort’s in-house Epsilon Diving & Multisport Center provides full certification courses—including Open Water Diver, Advanced Open Water Diver, Rescue Diver, and various specialty programs—along with guided day trips to Curaçao’s top dive sites.

The main pool does not feature dedicated wheelchair lifts or ramps; however, staff members are available to assist guests who require help entering or exiting the water.

Yes. An on-site technical team handles audiovisual set-ups, high-speed connectivity, presentation management, and streaming solutions to ensure glitch-free meetings for both in-person and remote participants.

Yes. ACOYA Spa & Wellness offers gift certificates that can be tailored to any treatment or package. The Spa team will help you select a service, package it attractively, and arrange the purchase for you.

Guests may pre-order the following add-ons: Breakfast – US $18, Romantic Dinner for Two – US $150, Car Rental – US $35 per day, Full Board – US $85 per person per day, and Relax Massage – US $65. These extras can be requested through the online Contact Us form or by emailing reservations.

The resort features four separate swimming pools, giving guests multiple spots to lounge, swim, and enjoy the sun without staying in the same place twice.

Yes. ACOYA promotes dedicated family packages that bundle accommodations with kid-friendly activities such as snorkeling, Willemstad history tours, and family cooking classes, ensuring every member of the family is entertained.

Direct service is available from Fort Lauderdale (Azul, 4× weekly starting Dec 2024), Miami (American Airlines, 2× daily), Charlotte (American Airlines, daily), Newark (United Airlines, weekly), New York JFK (JetBlue, daily), Atlanta (Delta, daily), and Chicago (American Airlines).

ACOYA’s highly trained concierge staff can arrange excursions, diving trips, dining reservations, transportation, and special requests to ensure each guest enjoys a comfortable and memorable visit.

The Kitchen Buffet Restaurant serves its daily breakfast buffet from 07:00 to 10:00, giving guests a three-hour window to enjoy their morning meal.

Yes. Children up to 12 years old receive a 50 % discount on the daily breakfast buffet price.

Guests can pre-order a chilled bottle of House Wine (US $56), Champagne Brut (US $150), a tropical Fruit Platter (US $30), or a Dessert Platter (US $35) to have waiting in the room upon arrival.

Yes. The Reservations team can coordinate wheelchair-friendly transportation as well as accessible excursions so that guests with mobility needs can explore Curaçao comfortably during their stay.

ACOYA provides full gourmet conference catering that can include breakfast setups, working lunches, coffee and refreshment breaks, cocktail networking receptions, and formal gala dinners. Menus are tailored to the conference schedule and any dietary requirements.

Submit your inquiry through the form on the ACOYA Business Conferences page or contact the events team directly at events@acoyacuracao.com or (+599) 9 788 2800 with your preferred dates, attendee numbers, and specific event needs.

Yes. ACOYA Spa & Wellness provides couples’ treatments and customizable wellness packages, making it an ideal choice for romantic getaways or honeymoons.

Yes. The resort accommodates family reunions of all sizes with spacious multi-bedroom villas and apartments, on-site dining, pools, entertainment, beach shuttle service, and coordinated activities such as island tours and diving.

Breakfast is presented as a buffet, offering a wide variety of fresh options each morning in a relaxed lakeside setting.

Yes. Dedicated event coordinators collaborate with each host to customize every detail—venue layout, décor, catering, entertainment, and guest accommodations—ensuring the celebration matches the client’s vision.

You can book a vehicle directly at the resort’s lobby upon check-in. The on-site ACOYA Economic Car Rental desk will confirm availability, complete the paperwork, and hand over the keys on the spot.

Each 258-sq-ft Deluxe Room sleeps two guests in a split king bed and provides air conditioning, a full bathroom, flat-screen cable TV, mini-fridge, in-room safe, free Wi-Fi, and daily housekeeping.

Yes. Optional Airport–Hotel–Airport transfers cost US$ 40 per person (children included), taxes included. The service is provided on request and must be booked at least 48 hours in advance through the Reservations Office.

Yes. Baby cribs are supplied free of charge for infants up to 24 months; simply request one when booking or at check-in.

Daily housekeeping is included with every stay. Fresh towels are delivered each day, while bed linen is replaced twice a week.

Yes. Guests enjoy free access to the resort gym throughout their stay.

The Local Special Day Pass is exclusively for Curaçao residents and is valid only when a Sedula (Curaçao ID card) is presented at purchase.

Guests can choose facials such as the Ontour Facial, which targets dark circles and puffiness, and the quick Happy-Go Facial that cleanses, tones, and exfoliates. Body care options include the Body Glow sugar scrub and the Salt Detox exfoliation, both designed to rejuvenate skin and remove toxins.

Yes. ACOYA Spa & Wellness allows guests to enhance any treatment by adding aromatherapy or extending the massage duration, so each experience can be tailored to individual preferences.

The Stay, Eat & Drive Package requires a minimum stay of five nights in a fully equipped two-bedroom apartment.

Yes. The package bundles five days of car rental and specifically states that third-party insurance is included.

The free shuttle runs to Mambo Beach BLVD, Downtown Punda, and a nearby supermarket, giving guests easy access to the beach, city center, and shopping.

Yes. Resort communications highlight family-friendly dining choices designed so children can enjoy meals comfortably while parents relax.

The resort’s island guide highlights Christoffel National Park for hiking and panoramic views, Shete Boka National Park for dramatic coastal landscapes, world-class diving and snorkeling spots, and flamingo watching at local salt flats and nature reserves.

ACOYA provides an array of state-of-the-art venues, from expansive auditoriums ideal for plenary sessions to intimate breakout rooms suited for workshops and smaller discussions, all outfitted with modern audiovisual technology and high-speed connectivity.

Spa appointments are arranged by contacting the resort in advance at (+599) 9 788 2800 or by emailing reservations@acoyacuracao.com. The Spa team will confirm available times and secure your preferred treatment.

Curaçao offers year-round water visibility of about 60–100 ft (20–30 m) and a warm temperature of roughly 80 °F / 26 °C, providing excellent diving conditions in every season.

Epsilon Diving gives guests access to 40 distinct dive areas encompassing a total of 65 individual dive sites around Curaçao.

Specialty options include wreck diving, deep diving, and underwater photography courses, allowing divers to tailor training to their specific interests.

Cancellations made less than 24 hours before arrival incur a one-night penalty. No-shows are charged a three-night penalty (the full stay during Christmas, New Year, and Carnival if notice is not given at least 21 days in advance). Early departures are non-refundable.

Table reservations for sushi can be made via WhatsApp or by calling +5999 693 1064.

ACOYA Sushi is served at La Lagoon Pool Bar & Restaurant inside ACOYA Curaçao Resort, Villas & Spa on Dr. Hugenholtzweg in Willemstad.

Curaçao maintains an almost constant daytime temperature of about 28 °C, with evening temperatures seldom falling below 25 °C, giving visitors warm weather in every season.

Yes. ACOYA offers a full range of on-site accommodations—from hotel rooms and apartments to spacious villas—so all MICE participants can stay together at the resort.

Yes. Guests and island visitors can order freshly prepared sushi in convenient take-out boxes to enjoy anywhere they like.

Yes. The Birthday Decoration add-on costs US$50 and includes colorful balloons, a cheerful banner, and other festive touches set up in your room before arrival.

Yes. The Romantic Decoration add-on is available for US$100 and features tealights, rose petals, and elegant balloon décor to create an intimate atmosphere as soon as you enter the room.

Yes. You can add a chilled bottle of House Prosecco to your reservation for US$56; it will be waiting in your room so you can toast your Curaçao getaway the moment you arrive.

The hotel releases the security-deposit hold at check-out, but the time for the funds to reappear in your account depends on your card issuer. Refunds generally show within 7–14 business days.

No. Non-Refundable bookings do not permit changes, cancellations, or refunds; the full payment is retained if you cancel or fail to arrive.

Nationals of Canada, the USA, the UK, the EU, and Australia do not need a visa for tourist visits up to 90 days within a 180-day period. Dutch and U.S. citizens may stay up to 180 days per year without a visa, while other nationalities should consult their nearest Dutch Embassy for specific entry requirements.

Local businesses commonly accept cash payments in Netherlands Antillean guilders or U.S. dollars, although exchange rates can vary. Major credit cards are widely taken in larger shops, but many residents still prefer cash, and most gas stations do not accept credit cards.

Curaçao boasts 38 distinct beaches, many of which are tucked away in secluded coves that provide visitors with an intimate Caribbean experience.

For standard reservations, cancellation is free until 48 hours before the 4:00 PM local check-in time; cancellations within 48 hours or no-shows are charged one night, early departures forfeit unused nights, and stays of four nights or more cancelled late incur a 50 % charge of the entire booking. During peak periods—Christmas, New Year’s, and Easter—cancellation is free up to 21 days before arrival, while later cancellations or no-shows are billed for the full stay.

Yes, the resort offers shared on-site parking. It is free of charge for all guests.

Check-in begins at 4:00 PM, and check-out is required by 12:00 PM (noon).

Standard bookings may be cancelled free of charge until 48 hours before the 4:00 PM check-in; cancellations within 48 hours or no-shows incur a one-night charge, early departures are non-refundable, and stays of four nights or more carry a 50 % cancellation fee. During peak periods and special events (Christmas, New Year’s, and Easter), free cancellation is allowed up to 21 days before arrival, with later cancellations or no-shows charged the full stay amount.

Yes. Complimentary shared on-site parking is available for all guests; no parking fee applies.

Yes. Complimentary Wi-Fi is provided in every guest room and throughout all common areas of the resort.

Pets are not permitted anywhere on the resort premises. Consequently, no pet-related fees, amenities, or exceptions apply, and guests are kindly asked to arrange alternative care before arrival.

Yes. ACOYA Curaçao provides complimentary shared on-site parking for guests, with no additional charge.

Cancellations are free until 48 hours before the 4:00 PM check-in; cancellations within 48 hours or no-shows are charged one night, and unused nights after early departure are non-refundable. For reservations of four nights or more, the cancellation fee is 50% of the total stay. During peak periods and special events—Christmas, New Year’s, and Easter—free cancellation is available up to 21 days before arrival, after which late cancellations or no-shows incur the full stay cost.

For the comfort of all guests, pets are not permitted at ACOYA Curaçao Resort, Villas & Spa.

Yes. ACOYA Curaçao Resort, Villas & Spa offers optional Airport – Hotel – Airport transfers at a cost of US$ 40 per person each way (children included). The service must be requested and booked at least 48 hours in advance through the Reservations Office.

Shared on-site parking is available for guests. It is complimentary.

Local guests can obtain information on discounted spa pricing by calling +5999 661 2715 ext. 4450 or sending a WhatsApp message to +5999 661 2715. The Spa team will share current local-rate offers and help schedule treatments.

Yes. ACOYA Curaçao assigns a dedicated event-planning team that collaborates with each conference organizer to customize venue layouts, technology, catering, and timelines, ensuring every business event runs smoothly from start to finish.

Yes. ACOYA’s culinary team is committed to meeting dietary restrictions, allergies, or special requirements; simply inform the restaurant staff in advance or upon arrival so they can tailor your meal accordingly.

Yes. While the venue mainly serves resort guests, island visitors are welcome to enjoy meals and Friday Happy Hour at La Lagoon Pool Bar & Restaurant; call (+599) 9 788 2800 to check availability and make a reservation.

Yes. ACOYA Curaçao features kid-friendly pools designed so children can play safely while parents relax nearby.

The Stay, Eat & Drive Package comes with a five-day car rental that already includes third-party insurance.

Yes. Guests who reserve the Stay, Eat & Drive Package receive a free Welcome Fruit Punch on arrival.

The package includes a fully equipped two-bedroom apartment for a minimum stay of five nights.

Yes. The resort has installed two special ramps in the main building that allow guests in wheelchairs to reach both the restaurant and the area near the main pool with ease.

The Stay, Eat & Drive Package is advertised from US$567 per person when four guests share the two-bedroom apartment.

You can email the dive center directly at Info@EpsilonCuracao.com to request details on certification courses, specialty programs, or guided trips.

The resort offers one swimming pool. It is open daily from 7:00 a.m. to 7:00 p.m.

Yes. The resort provides on-site laundry service; fees vary according to garment type. A detailed price list is available from Guest Services.

Yes. In-room dining is offered daily from 7:00 AM to 9:00 PM. Guests may place orders directly from their room by dialing extension 4449.

Designated smoking areas include the terraces, balconies, and all open-air public spaces. Smoking is permitted only in these specified outdoor locations and is not allowed inside guest rooms.

La Lagoon Pool Bar & Restaurant is open daily from 11:00 AM to 10:00 PM outside the designated sushi service hours.

ACOYA Spa & Wellness operates from 10:00 AM to 8:00 PM, Tuesday through Sunday, and is closed on Mondays. During the high season, it is open daily from 10:00 AM to 8:00 PM.

The resort does not offer on-site babysitting or childcare services. However, the team can provide referrals to external companies that specialize in these services.

Late check-out can be arranged on request, subject to availability. Departures between 12:00 p.m. and 4:00 p.m. incur a fee that varies by accommodation category, while check-outs after 4:00 p.m. are charged the full cost of one night’s stay.

The resort does not offer a Kids Club; therefore, no age, height, or registration requirements apply.

Yes. Every guest room and villa is equipped with a hairdryer, iron, and ironing board.

The resort does not have an on-call doctor; however, staff will promptly arrange external medical assistance in emergencies. Guests should contact the front desk immediately if urgent medical care is required.

The resort operates on a cashless basis, and the security-deposit hold is processed exclusively on major credit or debit cards.

Early check-in and late check-out may be arranged on request, subject to availability. A surcharge equal to one night’s room rate applies for check-ins before 10:00 AM and check-outs after 4:00 PM. For arrivals or departures outside these times, guests should contact Guest Services to confirm availability and applicable fees.

Pool towels are provided at both the main pool and the beach. Guests therefore do not need to bring their own towels.

The resort does not employ lifeguards at its swimming pools. Accordingly, the pools remain unattended at all times.

The Kitchen Buffet Restaurant does not host any themed dinner nights. It is open daily from 7:00 AM to 10:30 AM and serves a breakfast buffet during these hours.

All accommodation rates incur a combined service charge and tax totaling 22.9%. Food and beverage purchases are subject to a 15% service charge and a 9% tax.

Yes. A one-hour Hatha Yoga session is held every Saturday from 9:00 AM to 10:00 AM beside the resort’s lake. The class includes pranayama, meditation, yoga practice, use of a mat, blocks, straps, complimentary wellness shots, and infused water. Pricing is USD 58 per class or USD 220 for a four-class package; advance reservation is required.

Yes. Guests may pre-order a 60-minute Relax Massage add-on for USD 65 by requesting it through the online Contact Us form or by emailing the Reservations team before arrival.

A credit-card authorization is placed at check-in to cover incidentals: US$175 for stays of 1–2 nights and US$350 for stays of 3 nights or longer. The hold is released at check-out, with fund availability subject to the processing time of the guest’s financial institution.

Nightly rates vary by season, occupancy, and availability. Standard Rooms typically cost US$98–US$229 per night, while 3-Bedroom Villas with a private plunge pool range from US$288–US$459 per night. All prices are per accommodation, per night, and are subject to a 22.9% service charge and tax. The most up-to-date rates and availability for every accommodation type are listed on the resort’s website at https://www.acoyacuracao.com.

Maximum occupancy is 2 guests (including children) in Standard and Deluxe Rooms and in all One-Bedroom Apartments or Villas; 4 guests in Two-Bedroom Apartments or Villas; and 6 guests in Three-Bedroom Apartments or Villas. An extra bed can be added for US$35 per night plus 22.9% service charge and tax, while a baby crib is provided complimentary upon request. Children aged 12 years and under stay under the child policy; guests 13 years and older are considered adults.

Yes. The complimentary shuttle departs for Downtown Punda at 9:15 AM with a return pickup at 2:15 PM, and it serves Vreugdenhil Supermarket at 10:00 AM and 4:00 PM.

The resort provides three meal plans: Breakfast, Full Board Plus, and Full Board Deluxe. Comprehensive menus with prices for La Lagoon Pool Bar & Restaurant are published online at https://www.acoyacuracao.com/amenities/dining.

ACOYA Curaçao does not offer a true all-inclusive package. Instead, guests can purchase meal plan add-ons, selecting from the Breakfast Buffet, Full American Plan Deluxe, or Full American Plan Plus. Both Full American Plans provide a daily breakfast buffet, a two-course lunch, and a two-course dinner from a specially selected menu. For complete details, visit https://www.acoyacuracao.com/add-ons.

Yes. Guests arriving before check-in or departing after check-out may securely store their luggage in the designated luggage room.

The Otrobanda room, the resort’s largest conference auditorium, accommodates up to 200 guests in theatre style and spans 2,799 sq ft. Including the Punda room (1,808 sq ft) and the Sanlinja room (700 sq ft), the resort offers a total of 5,307 sq ft of meeting space.

Yes. Complimentary balls are provided for the duration of your game; simply return them afterward or purchase a new can if you prefer.

Yes. After playing, guests can visit the on-site bar at Just.Padel & Pelota to enjoy a selection of refreshing beverages.

Yes. Simply ask at the 24-hour front desk and the team will provide current information on local clinics that perform RT-PCR and rapid antigen tests and will help you schedule an appointment that fits your travel plans.

Yes. You can contact the reservations team via WhatsApp at +5999 562 1824 for fast assistance with booking inquiries or special requests.

Every 1-, 2-, and 3-bedroom villa features a semi-equipped kitchen that includes a stove, oven, microwave, refrigerator, coffee maker, toaster, plates, glasses, pots, and pans.

Event planners can click the “Request Banqueting Menu” link on the Business Conferences page or email the events team at events@acoyacuracao.com to receive the current menu options and pricing.

The resort offers three dedicated meeting spaces: the Otrobanda room (2,799 sq ft and seats up to 200 theatre-style), the Punda room (1,808 sq ft), and the Sanlinja room (700 sq ft), giving organizers flexible options for plenary sessions and breakouts.

The resort does not provide an on-site ATM or currency-exchange services. It operates on a cashless basis, accepting all major credit and debit cards. The nearest ATM is approximately a three-minute drive from the property.

A Kids Club is not available on the premises.

ACOYA Curaçao does not provide a dedicated business center or communal workspace. Guests may instead work in the lobby, restaurant, or terrace areas.

Yes. The resort offers dedicated vegan and vegetarian dishes, and the culinary team can also prepare gluten-free or other specialty meals on request. Guests should advise the resort of any dietary requirements when making their reservation.

ACOYA Curaçao does not provide fixed wedding packages; each celebration is quoted individually. This fully personalized approach lets couples choose from a wide range of options to create a wedding that matches their specific preferences.

The complete spa treatment menu with current prices can be found on the Acoya Spa & Wellness Facebook page: https://www.facebook.com/AcoyaSpaWellness. Guests may visit the page at any time to review the latest offerings and rates.

The information is not available in the knowledge base.

ACOYA Curaçao is not located directly on the beach; Mambo Beach—one of the island’s most popular shorelines—is approximately a 5–10-minute drive away. The resort offers a complimentary scheduled shuttle service to Madero Beach Club at Mambo Beach each day.

The resort currently does not offer electric-vehicle charging stations or reserved parking for EVs.

ACOYA Curaçao does not currently offer a guest loyalty or rewards program that provides points or repeat-stay benefits. Guests may contact the resort directly for any future updates regarding such offerings.

Self-service washers and dryers are not provided in the apartments or villas. Guests can arrange laundry through the resort’s in-house service for an additional fee.

Yes. Guests departing before 7:00 AM may pre-order an early-morning takeaway breakfast, while the regular buffet opens at 7:00 AM.

The on-site fitness center operates 24 hours a day, seven days a week. Guests may access the facility at any time throughout their stay.

The nearest medical facility is Curaçao Medical Center (CMC) in Willemstad, approximately a 15-minute drive from Acoya Curaçao. CMC is the island’s main hospital and operates 24/7 with comprehensive emergency services.

The resort does not enforce formal quiet hours. Visitors are welcome until 10:00 PM, after which only registered guests may remain. All guests are requested to keep noise to a minimum at all times to respect others’ comfort and privacy.

Yes. All resort restaurants provide high chairs for infants and toddlers; simply request one from the restaurant staff upon arrival.

Guests must be at least 21 years old to check in at ACOYA Curaçao Resort, Villas & Spa. This minimum age requirement applies to every guest registering at the resort.

Curaçao’s water distillery provides drinking water of excellent quality, making tap water throughout the island safe to drink. Guests may therefore consume tap water at the resort without needing bottled water.

Yes. A fully wheelchair-accessible vehicle is available, but it must be reserved in advance.

Yes. The Exquisite Pool complex includes two side pools equipped with built-in hot tubs, giving guests a relaxing place to enjoy warm, bubbling water just steps from the main pool.

Yes. For special occasions, the resort can upgrade its evening fountain show by adding a synchronized laser component, creating an even more spectacular backdrop for private celebrations.